Rentloud Privacy Policy

1. Introduction

Welcome to Rentloud ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use the Rentloud platform, including our escrow payment system.

By using Rentloud, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information necessary to operate Rentloud safely and efficiently.

2.1 Information You Provide

When you register or use Rentloud, we may collect:

• Full name
• Phone number
• Email address
• Location
• Skill or service category (for workers)
• Profile information and service descriptions
• Identity verification documents (if required)
• Bank account details (for worker withdrawals)

2.2 Payment & Escrow Information

Because Rentloud operates an escrow payment system, we may collect and process:

• Payment transaction details
• Job amount and service pricing
• Payment confirmation records
• Withdrawal requests
• Dispute-related transaction information

2.3 Automatically Collected Information

When you visit Rentloud, we may automatically collect device type, browser type, IP address, pages visited, and usage activity logs. This information helps improve platform security and performance.

2.4 Information from Third Parties

We may receive information about you from social media platforms (if you connect your account), identity verification services, payment processors, and analytics providers.

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Connect skilled workers and clients
• Enable communication between users
• Process and manage escrow payments
• Hold and release funds according to platform rules
• Review disputes and resolve payment issues
• Improve platform performance and develop new features
• Prevent fraud, scams, and abuse
• Comply with legal and financial obligations
• Send service-related notifications and updates

4. Escrow & Financial Data Handling

When a client makes a payment through Rentloud:

• Funds are held securely in escrow through licensed payment providers
• Payment information is processed using encrypted systems
• Transaction records are maintained for transparency and compliance
• In the event of disputes, relevant job and payment data may be reviewed
• Financial records may be retained as required by Nigerian financial regulations

5. Information Sharing and Disclosure

We share information only when necessary:

5.1 Between Users

Profile information may be visible to other users to facilitate hiring and communication, including your name, skills, work history, portfolio, reviews, job postings, and proposals.

5.2 Payment & Financial Partners

We share necessary payment information with licensed payment processors (such as Paystack or Flutterwave) solely to facilitate secure escrow transactions.

5.3 Service Providers

We may share data with trusted third parties — including cloud hosting providers, analytics services, email providers, and customer support platforms — solely to operate Rentloud.

5.4 Legal Compliance

We may disclose your information if required by Nigerian law, regulation, or lawful authority, or to protect our rights, prevent fraud, and enforce our Terms of Service.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement reasonable administrative, technical, and organisational security measures to protect your data from unauthorised access, loss, misuse, alteration, or disclosure. These include SSL/TLS encryption for data in transit, encrypted databases, and access restricted to authorised personnel only.

However, no digital system is completely secure. Users are also responsible for protecting their own login credentials.

7. Data Retention

We retain your information only as long as necessary to provide platform services, maintain transaction and escrow records, resolve disputes, and comply with legal and financial obligations.

You may request account deletion at any time, subject to legal record retention requirements.

8. Your Privacy Rights

You have the right to:

• Access — request access to your personal information
• Correction — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal information
• Portability — request a copy of your data in a portable format
• Objection — object to certain processing of your data
• Withdraw Consent — withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@rentloud.com or through your account settings.

9. Cookies & Tracking Technologies

Rentloud uses cookies and similar technologies to remember user preferences, improve functionality, and analyse traffic and usage.

You may disable cookies in your browser settings. Note that disabling certain cookies may affect platform functionality.

10. Children's Privacy

Rentloud is not intended for users under 18 years old. We do not knowingly collect personal information from individuals under the age of 18. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Rentloud may contain links to third-party websites. We are not responsible for their privacy practices or the content they provide. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For material changes, we will notify you by email. Continued use of Rentloud after changes are posted constitutes acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: